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Plas-Tech Shipping Policy

Because we have such a large in-stock inventory, we are able to ship 90% of orders within 24 business hours (holidays and weekends excluded) pending credit card verification. Once orders have shipped from Plas-Tech, you may use the tracking number we email you (typically within 24 hours of product shipment) directly through the selected shipping method tracking page.

Free Shipping on $100+ Orders Terms
Free shipping is available for single orders of $100 (excluding sales tax) or more that are shipped to contiguous (mainland) US addresses. UPS Ground shipping charges cannot be credited toward other shipping methods.

Need it Faster?
Expedited shipping options are also available for most items, including next-day and 2-day air delivery. Shipping upgrade options and costs vary. Select your preferred upgrade during the checkout process or call for more details. Please allow extra time for delivery to remote addresses. Please note that orders with expedited shipping still require our standard 24 hour order processing time.

APO, FPO, & PO Box Addresses
Due to fraud associated with APO, FPO, and PO box addresses, we have special requirements. We may require payment via bank wire to process orders using APO/FPO. We cannot ship to PO boxes; please arrange to have products shipped to your physical address, either home or business. We apologize and thank you in advance for your understanding.

Plas-Tech Return Policy
Unopened/Unused Items

If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:
  • Product must be unopened, unused and factory sealed.
  • Product returns must include original packaging, boxes, instructions, etc.
  • Products must be shipped back to Plas-Tech freight pre-paid (customer pays for shipping back to Plas-Tech).
  • A 15% restocking fee will be deducted from your credit. Plas-Tech does not give credit for shipping on the original order.
  • Software cannot be returned for any reason. Please contact our ID Professionals with any pre-sale software questions.

Opened Items
We are unable to accept the return of the following opened items:

  • Used printers unless pre-authorized by Plas-Tech.
  • Opened media such as cards, ribbons and/or printer cleaning kits.

Other opened but unused items may be returnable with a restocking fee; please contact your Plas-Tech Account Manager.

We are unable to accept the return of the following items.
  • Software unless pre-authorized by Plas-Tech.
  • Special order items.
  • Custom-printed or custom-programmed products, including but not limited to custom lanyards, custom badge reels, custom TempBadge products,
       and programmed technology cards.

Defective Merchandise (DOA)
If you received a product that is non-functioning or defective out of the packaging, please contact your Plas-Tech Account Manager to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.

Return Procedures and Guidelines
  1. Contact your Account Manager for an Plas-Tech RMA number within 30 days of receipt of product.
  2. All returned packages and merchandise must be shipped to the following address, unless authorized by Plas-Tech.
  3. RMA numbers must be clearly marked on the return shipping address label:
  4. Plas-Tech
    Attn: RMA # _________
    12410 Foothill Blvd., Suite P, Sylmar, CA 91342 Please note that items returned to any other address will be subject to an additional shipping fee and/or surcharge. And for your safety, please use UPS/FedEx/DHL or another insured carrier that offers tracking capability.

  5. Products must be shipped back freight prepaid (customer pays for shipping back to Plas-Tech).
  6. Items must be received by Plas-Tech within 15 days of issuance of RMA.
  7. All original packaging, instructions, etc. must be returned unmarked and undamaged.
  8. Product must be ‘like new’ and factory sealed.
  9. Plas-Tech cannot be responsible for any merchandise that fails to arrive at our facility.
  10. Merchandise that arrives at our facility damaged cannot be accepted and will be returned to you.
  11. Credit will be issued to the original credit card or account holder after inspection by Plas-Tech. We do not give credit for shipping on the original order.
  12. Plas-Tech may amend the return policy guidelines at anytime.
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